Privacy Policy

BusyBytes Games


Read it here in German

With this privacy policy (the “Policy”), we want to let you know how we at BusyBytes GmbH, a German corporation with the address Haagener Str. 49, 79539 Lörrach, Germany (herein “BusyBytes”, “we” or “us”) promise to take care of the personal information we collect from you. This includes the information you provide us with (for example, when opening an account within one of our games, what we learn when having you on our site and when you are playing our games. This Policy explains which personal information we collect from you and for what reasons, how we use, store, and transfer such data but also how you can contact us to ask about your data and invoke your rights.

We only collect, use, store and transfer (“process”) your personal information in accordance with applicable data protection legislation, including but not limited to the (EU) General Data Protection Regulation (2016/679) (“GDPR”) and applicable national data protection legislation (hereafter “applicable law”).

Depending on whether you are a website visitor, customer and/or a user of our Services, we will process personal information such as your contact details (email address, telephone number and postal address), your username, password(s) and payment details. We will also collect and use information about your technical equipment such as your hardware and software type and location data, and other information you provide us with, for example when you purchase a game through our website or sign up for an in-game account within one of our games. For more information about the personal information we collect, use and otherwise process, please see section 6 below.

We will use your personal information for different purposes. We will for example use the data to provide you with the Service you have requested, to improve our games and other Services, to predict user trends, to make recommendations based on your usage, to process payments and customize our Services to you. For more information about how we use your data, please see section 7 below.

We will engage other companies in order to fulfil our purposes and obligations as set out in this policy, and we will transfer your personal information to other countries. EU and EEA residents: We will transfer your personal information to countries outside the EU and EEA that may not have as strict privacy legislation as where you live. We will only transfer your personal information to such countries if we are allowed to do so, please see section 8 for more information.

When we collect personal information about you, you are entitled to the following rights under applicable law:

  • the right to access and rectify your personal information;
  • the right to object to our processing of personal information;
  • the right to restrict to our processing of personal information;
  • the right to demand us to delete your personal information; and
  • the right to data portability.

For more information about the rights you have in relation to your personal information, please see sections 14- 20 below.

If you have any questions about the personal information we collect, how we use your data and how we transfer your data to fulfil our purposes as stated herein, please contact us at:

contact [at] busybytes.com

or by mail;

BusyBytes GmbH
Haagener Str. 49
79539 Lörrach
Germany

Detailed description of our privacy policy:

1. About Us
​We are BusyBytes GmbH (“BusyBytes”, “we” or “us”). This Policy applies to websites operated by us, including www.snowracergame.com. This Policy also applies when you use and play our games, including SnowRacer (we call all of the above “Services”).

We are the controller of the personal information collected.

If you have any questions or want to know more about how we use your personal information, please contact us as stated in the beginning of this Policy.

​Our physical address can be found at the end of this Policy under the section How To Contact Us.

2. Our Promise
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with the requested service. We promise to keep your data safe and to not to sell your data to third parties. We promise to give you the right to access and delete your data, and to provide you with ways to manage and review your marketing choices as well as any other information you get from us. Please see sections 14 – 22 for more information.

3. What is defined as personal information?
Personal information can be any information relating to an identified or identifiable natural person. In other words, it can be any information that could allow us to identify you both directly and indirectly (like for example your name, email address, IP address, or your billing address). In this Policy, we will use the word “data” to refer to personal information.

4. Why do we process your data?
We will only use and process data about you if we have one of the following reason to do so:

  • to fulfil a contract we have with you (for example, when you have purchased a game on our store);
  • when it is our legal duty (for example, to identify your age and make sure we are not collecting data from young children, for bookkeeping purposes and to fulfil our obligations in relation to authorities);
  • when you consent to it (for example, when subscribing to our newsletter or opening an account within one of our games); or
  • when it is in our legitimate interest (for example, to enforce our policies, manage our everyday business, to use in an anonymized and aggregated way in order to perform statistical analysis, for direct marketing purposes, or to transfer the data to different part of the organization when necessary). When we rely on a legitimate interest we have concluded that our interest is not overridden by your interests or fundamental rights and freedoms. You are welcome to contact us to learn more about how we have reached this conclusion.

5. When do we collect data?
We will collect data about you when you use our Services, including in the following situations:

  • When you install one of our games or any other products
  • When you play our games
  • When you contact us or our support services, via emails or letters
  • When you use our websites, apps, or games
  • In customer surveys
  • If you participate in a beta test or prelease test such as alpha/beta/etc. test releases
  • If you take part in our competitions or promotions
  • When you enrol in, or participate in, one of our events

Also, we collect information about you when we receive it from other users, third parties, and affiliates. For example, when you connect your account to third-party services or sign in using a third-party partner (like Google Play Game Services, iOS Game Center or Facebook), we collect information in accordance with the privacy policies and authorization procedures determined by those services.

6. What data do we collect?
We use data that you have explicitly provided to us in different situations. We also use personal information that is generated by your device or when you use our Services. These categories are further explained below.

Data that you explicitly provide us with:

  • email address
  • username
  • age or date of birth
  • password(s) created to access parts of the Services

The above information may be provided to us when you open an account within one of our games, or when you subscribe to our newsletters.

In addition to the above, and when purchasing a game, you may have to provide us with the following data:

  • physical address
  • telephone number
  • card information payment account details
  • PayPal account information
  • name and contact information for a business or organization

Finally, any other data you actively provide us with when:

  • you contact support or seek help from BusyBytes
  • you fill in our surveys or join our playtests
  • you enter a contest. If you win, we might need additional information about you depending on the specific contest. We will, however, only collect such information with your consent

Data we collect when you use our Services or games:

  • Profile and usage data. This includes the profile you create to identify yourself when you connect to our Services and internet protocol (IP) address and cookies that may uniquely identify your browser. It also includes other data about how you use our Services and games. We gather this data from devices you use to connect to those Services, such as computers and mobile phones, using cookies and other internet tracking software.
  • Payment and transaction data
  • Location data
  • Platform type, such as distribution platform (for example, Steam, Apple App Store) or hardware platform (PC, Android, iOS, PlayStation 4)
  • Information about your device, hardware and software
  • Referral pages and page exit time
  • Steam ID, IDFA (iOS), Advertiser ID (Android) or other game platform IDs like IP address, Google Play Advertising ID or MAC address.
  • In-game activity including but not limited to what games you play, own, how you play, how often and for how long
  • Game crash report(s) and error dump information from your device
  • Multiplayer sessions, when these sessions were played and which players were in them
  • Friend relations added to the Friends List in chat systems in our games

We will always ask for your consent to give us details on your location data. You have a right to withdraw your consent at any time as described under section 20 below.

Our third party partners may access your information and operate under their own privacy policies. We encourage you to check their privacy policies, to learn more about their practices for processing information. Their privacy policies are as follow:

7. How do we use the data?
We use the information we collect from you and from your use of our Services, to provide, maintain, protect and improve the Services and to develop new ones. We also use the information to offer you tailored content, like giving you more relevant ads and inform you about game releases that you might be interested in.

We will not use your data for any other purpose than the purpose for which the data is originally collected.

To operate our business and to enhance your gaming experience, we use your information in the following ways:

  • To operate, improve, develop and provide you with our games, apps and Services
  • To provide you with recommendations and game offers that you may like
  • To respond to inquiries or comments from you
  • To verify your identity in order to prevent unauthorized access
  • To provide you with software updates
  • To understand trends in usage
  • To calculate marketing conversion rates and other elements of advertising performance
  • To help tracking and correcting errors and bugs in games and services
  • To customize your user experience
  • To maintain the integrity and security of the Services
  • To process transactions and communicate with you regarding these transactions
  • To maintain or administer your in-game account, including contacting you in order to update your in-game account details if necessary
  • To administer and perform beta tests which you have signed up for
  • To create reports, analyses or similar for the purpose of research and business intelligence and be able to track potential problems, behaviour and trends
  • To enforce our terms and conditions, such as our Terms of Service and this Policy
  • To send you newsletters and promotional notices and offers you have previously agreed to
  • To keep our Services fair, investigate and prevent fraud and illegal behaviour
  • To comply with applicable laws and regulations.

8. Who do we share your data with?
To be able to provide you with the Services and the best possible experience, we will share your data with other companies and organizations. We will only do so if our partners can provide the same level of security to keep your data safe as implemented by us and if our partners can ensure that they comply with applicable laws and privacy regulations.

We may share your information with the following partners:

  • Game distribution platforms (Google Play, Apple iOS App Store)
  • Companies that help support our platform and services (Gamesparks)
  • Advertising partners and attribution platforms to help us understand the effectiveness of our marketing campaigns (Google, Facebook)

Please note that our games or products may be advertised in other applications. If you click on one of these advertisements and install our game, you will become a user of our Services. To prevent fraud and verify the installation of the game, we may share your IDFA (iOS) and/or Advertiser ID (Android) with the relevant advertiser.

We may release your data when we are required to by a court order, according to law or in the event of a bankruptcy or other similar unfortunate event.

We may also share and may acquire your data with future subsidiaries or companies if we choose to sell, transfer or merge parts of our business. We will, however, only transfer the data if we must and if these companies comply with applicable privacy regulations and can guarantee that your data will be kept safe.

Our games may offer social sharing features, which let you share actions you take in our games with other media. Please be aware that you must be over the minimum age limit that is prescribed by the legislation in the individual jurisdictions to use any social sharing features in our games. The third party partners we use for social sharing, may access your information and operate under their own privacy policies.

9. Children and our Services:
Our Services and games are not directed to children and we do not knowingly collect information from children under 13 years of age. From May 25, 2018, only children over 16 years old are allowed to open an account within any of our games. We strongly recommend parents or guardians to instruct their children to not disclose any data when online. Parents or guardians who are concerned about the transfer of data are welcome to contact us using the contact information at the top of this policy.

If we obtain actual knowledge that we have collected data from a child, we will promptly delete it, unless we are legally obligated to retain such data.

10. How do we use cookies and tracking technologies?
We use cookies to collect information about visitors on our websites.

A cookie is a small piece of data sent from the website to your web browser and may be stored on your computer’s hard drive. Cookies allow us to recognize your computer while you are on the website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories, and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website and to measure traffic patterns.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. You are entitled to choose whether or not you would like to use cookies. If you do not approve to the use of cookies, please be sure to opt out, as in block or disable them using your browser settings.

If you disable cookies, however, you may not be able to use certain personalized functions of the website.

11. Protecting your data:
We maintain physical, electronic and procedural safeguards to help guard your data in compliance with applicable privacy regulations.

If transactions are offered on the Services, transaction information is transmitted to and from the Service in encrypted form using industry-standard Transport Layer Security connections to help protect such information from interception.

We strictly restrict authorized access to your data only to those persons who have a legitimate purpose to access it. We also have security measures in place to protect the loss, misuse and alteration of the data we process.

12. If you choose not to share data with us:
We may need to collect data to be able to fulfil our legal obligations or fulfil the terms of a contract we have with you or to be able to even present you with the Services.

If you choose not to give us this data, it may prevent us from meeting our obligations. It may also mean that we cannot perform the Services needed to run your in-game account or policies. It may also mean that we have to cancel a product or Service you have with us or that you will even be unable to play certain parts of our game such as multiplayer.

Any data collection that is optional will be clearly indicated as such at the point of collection.

13. How long will we keep your data?
We will keep your information for as long as you are a player or customer of BusyBytes. We may keep your information for longer for research or statistical purposes. If we do, we will make sure your information is anonymised and non-traceable to you as a person.

We will also keep it for longer if we cannot delete it for legal or regulatory reasons.

We will also delete data upon request. For more information, please read section 18 of this Policy.

14. Accessing, changing and updating your data:
When you use our Services, we strive to provide you with ways to quickly update or delete data that you have actively provided. You have the right to access the data relating to you. This includes the right to be informed whether or not data about you is being processed, what data about you is being processed, and the purpose of the processing.

Furthermore, you have the right to rectify or add data if the personal information is inaccurate or incomplete. As soon as we become aware of any inaccurate personal information being processed, we will always rectify your data without undue delay and notify you accordingly.

15. Right to object to the processing of your data:
You are also entitled to object to the processing of your data on grounds related to your particular situation. Please note however, that we must still process some personal information about you to provide the Services to you. This means that you cannot object to all our use of personal information and still require us to provide Services to you.

16. Right to erasure:
You are entitled to request that we erase data related to you. We will erase your data upon request provided that it is no longer necessary for the purpose (for example you cannot require all personal information about you to be erased and still receive Services from us) or we have a legal obligation to store personal information.

17. Right to restriction:
You are entitled to require us to restrict our processing of your personal information if you contest the accuracy of the data, if the processing is unlawful but you do still not want us to erase the data, if the data is no longer needed to fulfil the purpose it was collected for or you have informed us that you do not consider us to have a legitimate interest for certain processing.

18. How to get a copy of your data or receive a copy of your data:
You can access a copy of your data by contacting us at any time by email to contact [at] busybytes.com (or by mail to the address listed at the top section of this policy). If you request access to personal information about you that you yourself have provided and (i) if the personal information is being processed automatically and (ii) in accordance with a contract between you and BusyBytes or based on your consent, you may request that the data is provided in a structured, commonly used and machine-readable format and you may also request that the personal information is transmitted to another controller, if this is technically feasible.

19. How to enforce your rights:
You can contact us via email any time to contact [at] busybytes.com to get a list of all the data we have collected from you or to get such data deleted or invoke your other rights as explained above. We will do our bests to answer your request in a timely manner but please note that it may take a couple of days.

Please note that if we cannot identify and guarantee who you are, we might ask you to provide us with additional information or log into your in-game account if possible. Please note that we will not delete any data if we are unable to verify that you are their rightful owner.

We will however always use our best effort to help you out.

20. How to withdraw consent or close your accounts:
You can withdraw your consent to cookies on our website. Please note that such withdrawal may mean that you will no longer have access to all the functions offered by our website.

To close any of your in-game accounts, please contact us via the contact form provided in the settings menu of the game. We will then erase all data of your account. However, we will no longer be able to provide you with certain products or Services if you do so and your game experience will be impacted. You will also lose all of your achievements and unlocks by closing down your in-game account and also lose any in-game currencies, virtual items, forum icons, any game progress data stored on your in-game account and any other contents stored on your in-game account.

It is also possible for you to opt-out from third parties tracking systems, please contact those third party services directly. We are happy to provide you with a list of services used by our games that you have played.

21. Changes to the policy:
This Policy may change from time to time. Any changes to this Policy will be posted on this page, and if the changes are significant, we will provide you with a more noticeable notice for example by email. If you are asked to accept material changes to this Policy and decline to do so, you might not be able to continue using the Services with all functionality preserved.

22. How to contact us:
If you have any questions or concerns about how we use and process your data, please contact us at: contact [at] busybytes.com or https://busybytes.com/contact

Our address is:
BusyBytes GmbH
Haagener Str. 49
79539 Lörrach
Germany

You always have the right to lodge a complaint with the relevant authority in particular where you live, work or where an alleged infringement of the GDPR has occurred.

23. EU Residents:
Information about privacy rights for EU residents can be found on: https://www.eugdpr.org/.